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{mso-style-name:subheader1; mso-style-unhide:no; mso-ansi-font-size:8.5pt; mso-bidi-font-size:8.5pt; font-family:"Arial","sans-serif"; mso-ascii-font-family:Arial; mso-hansi-font-family:Arial; mso-bidi-font-family:Arial; color:#993300; letter-spacing:2.4pt; font-weight:bold;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:595.3pt 841.9pt; margin:70.85pt 3.0cm 70.85pt 3.0cm; mso-header-margin:35.4pt; mso-footer-margin:35.4pt; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} /* List Definitions */ @list l0 {mso-list-id:1779984419; mso-list-type:hybrid; mso-list-template-ids:-1002953844 134873089 134873091 134873093 134873089 134873091 134873093 134873089 134873091 134873093;} @list l0:level1 {mso-level-number-format:bullet; mso-level-text:·ð; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:Symbol;} @list l0:level2 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table.MsoTableColorfulListOddColumn {mso-style-name:"Lista vistosa"; mso-table-condition:odd-column; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:silver; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themetint:63; mso-tstyle-border-top:cell-none; mso-tstyle-border-left:cell-none; mso-tstyle-border-bottom:cell-none; mso-tstyle-border-right:cell-none; mso-tstyle-border-insideh:cell-none; mso-tstyle-border-insidev:cell-none;} table.MsoTableColorfulListOddRow {mso-style-name:"Lista vistosa"; mso-table-condition:odd-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#CCCCCC; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themetint:51;} table.MsoTableColorfulGrid {mso-style-name:"Cuadrícula vistosa"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:73; mso-style-unhide:no; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-border-insideh:.5pt solid white; mso-border-insideh-themecolor:background1; mso-tstyle-shading:#CCCCCC; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themetint:51; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; color:black; mso-themecolor:text1;} table.MsoTableColorfulGridFirstRow {mso-style-name:"Cuadrícula vistosa"; mso-table-condition:first-row; mso-style-priority:73; mso-style-unhide:no; mso-tstyle-shading:#999999; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themetint:102; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulGridLastRow {mso-style-name:"Cuadrícula vistosa"; mso-table-condition:last-row; mso-style-priority:73; mso-style-unhide:no; mso-tstyle-shading:#999999; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themetint:102; color:black; mso-themecolor:text1; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulGridFirstCol {mso-style-name:"Cuadrícula vistosa"; mso-table-condition:first-column; mso-style-priority:73; mso-style-unhide:no; mso-tstyle-shading:black; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themeshade:191; color:white; mso-themecolor:background1;} table.MsoTableColorfulGridLastCol {mso-style-name:"Cuadrícula vistosa"; mso-table-condition:last-column; mso-style-priority:73; mso-style-unhide:no; mso-tstyle-shading:black; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themeshade:191; color:white; mso-themecolor:background1;} table.MsoTableColorfulGridOddColumn {mso-style-name:"Cuadrícula vistosa"; mso-table-condition:odd-column; mso-style-priority:73; mso-style-unhide:no; mso-tstyle-shading:gray; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themetint:127;} table.MsoTableColorfulGridOddRow {mso-style-name:"Cuadrícula vistosa"; mso-table-condition:odd-row; mso-style-priority:73; mso-style-unhide:no; mso-tstyle-shading:gray; mso-tstyle-shading-themecolor:text1; mso-tstyle-shading-themetint:127;} </style> <![endif]--><!-- Copyright 2005 Macromedia, Inc. All rights reserved. --><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="15362"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body bgcolor=black lang=ES-MX link="#993300" vlink="#993300" style='tab-interval: 35.4pt'> <div class=WordSection1> <table class=MsoTableColorfulGrid border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:0cm 5.4pt 0cm 5.4pt;mso-border-insideh:none'> <tr style='mso-yfti-irow:-1;mso-yfti-firstrow:yes;height:93.75pt'> <td width=350 colspan=3 valign=top style='width:262.25pt;background:black; mso-background-themecolor:text1;padding:0cm 5.4pt 0cm 5.4pt;height:93.75pt'> <p class=MsoNormal style='mso-yfti-cnfc:5'><b><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#666666;mso-no-proof:yes'><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="Imagen_x0020_1" o:spid="_x0000_i1036" type="#_x0000_t75" alt="Header image" style='width:240pt;height:94.5pt;visibility:visible; mso-wrap-style:square'> <v:imagedata src="calidadenelservicio_archivos/image001.jpg" o:title="Header image"/> </v:shape><![endif]--><![if !vml]><img width=320 height=126 src="calidadenelservicio_archivos/image002.jpg" alt="Header image" v:shapes="Imagen_x0020_1"><![endif]></span></b><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#666666'><o:p></o:p></span></b></p> </td> <td width=637 nowrap colspan=4 valign=top style='width:478.0pt;background: black;mso-background-themecolor:text1;padding:0cm 5.4pt 0cm 5.4pt;height: 93.75pt' id=logo> <p class=MsoNormal align=center style='text-align:center;mso-line-height-alt: 22.5pt;mso-yfti-cnfc:1'><span style='font-size:36.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1; letter-spacing:2.4pt;mso-bidi-font-weight:bold'>Calidad en el servicio...</span><span style='font-size:36.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:white;mso-themecolor:background1;letter-spacing:2.4pt'><o:p></o:p></span></p> <p class=MsoNormal align=center style='text-align:center;line-height:22.5pt; mso-yfti-cnfc:1'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1; letter-spacing:4.8pt'>...aseguramos tu satisfacción</span></b><span style='font-size:18.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:white;mso-themecolor:background1;letter-spacing:2.4pt'><o:p></o:p></span></p> <p class=MsoNormal style='mso-yfti-cnfc:1'><b><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#666666'>&nbsp;<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:0'> <td width=987 colspan=7 valign=top style='width:740.25pt;background:#943634; mso-background-themecolor:accent2;mso-background-themeshade:191;padding:0cm 5.4pt 0cm 5.4pt'> <p class=MsoNormal style='mso-yfti-cnfc:68'><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#666666;mso-no-proof:yes'><img width=1 height=2 id="_x0000_i1035" src="../img/mm_spacer.gif"></span><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#666666'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=987 colspan=7 valign=top style='width:740.25pt;background:#943634; mso-background-themecolor:accent2;mso-background-themeshade:191;padding:0cm 5.4pt 0cm 5.4pt' background="../img/mm_dashed_line.gif"></td> </tr> <tr style='mso-yfti-irow:2;height:15.0pt'> <td width=987 colspan=7 valign=top style='width:740.25pt;background:black; mso-background-themecolor:text1;mso-background-themeshade:191;padding:0cm 5.4pt 0cm 5.4pt; height:15.0pt' id=dateformat> <p class=MsoNormal style='mso-yfti-cnfc:68'><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#993300;letter-spacing:2.4pt'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=987 colspan=7 valign=top style='width:740.25pt;background:#943634; mso-background-themecolor:accent2;mso-background-themeshade:191;padding:0cm 5.4pt 0cm 5.4pt' background="../img/mm_dashed_line.gif"></td> </tr> <tr style='mso-yfti-irow:4'> <td width=987 colspan=7 valign=top style='width:740.25pt;background:#943634; mso-background-themecolor:accent2;mso-background-themeshade:191;padding:0cm 5.4pt 0cm 5.4pt'></td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width=179 valign=top style='width:134.55pt;background:#943634;mso-background-themecolor: accent2;mso-background-themeshade:191;padding:0cm 5.4pt 0cm 5.4pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=165 style='width:123.75pt;mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt: 0cm 0cm 0cm 0cm' id=navigation> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=165 style='width:123.75pt;border:none;border-bottom:solid #F4FFE4 1.0pt; mso-border-bottom-alt:solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#666666'>&nbsp;<br> &nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=165 style='width:123.75pt;border:none;border-bottom:solid #F4FFE4 1.0pt; mso-border-bottom-alt:solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="../index.html"><b><span style='color:white;mso-themecolor:background1; letter-spacing:1.2pt;text-decoration:none;text-underline:none'>Home</span></b></a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=165 style='width:123.75pt;border:none;border-bottom:solid #F4FFE4 1.0pt; mso-border-bottom-alt:solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="../comercializacion/eventodelmes/eventodelmes.html"><b><span style='color:white;mso-themecolor:background1;letter-spacing:1.2pt; text-decoration:none;text-underline:none'>El evento del mes...</span></b></a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=165 style='width:123.75pt;border:none;border-bottom:solid #F4FFE4 1.0pt; mso-border-bottom-alt:solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="../comercializacion/eventosenpuerta/eventosenpuerta.html"><b><span style='color:white;mso-themecolor:background1;letter-spacing:1.2pt; text-decoration:none;text-underline:none'>Eventos en puerta...</span></b></a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=165 style='width:123.75pt;border:none;border-bottom:solid #F4FFE4 1.0pt; mso-border-bottom-alt:solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="../comercializacion/meetingspecials/meetingspecials.html"><b><span style='color:white;mso-themecolor:background1;letter-spacing:1.2pt; text-decoration:none;text-underline:none'>Meeting Specials...</span></b></a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=165 style='width:123.75pt;border:none;border-bottom:solid #F4FFE4 1.0pt; mso-border-bottom-alt:solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="../mejoras/mejoras.html"><b><span style='color:white;mso-themecolor: background1;letter-spacing:1.2pt;text-decoration:none;text-underline:none'>Mejoras...</span></b></a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6'> <td style='border:none;border-bottom:solid #F4FFE4 1.0pt;mso-border-bottom-alt: solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="../codigoverde/codigoverde.html"><b><span style='color:white; mso-themecolor:background1;letter-spacing:1.2pt;text-decoration:none; text-underline:none'>Código V3RDE...</span></b></a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:7'> <td style='border:none;border-bottom:solid #F4FFE4 1.0pt;mso-border-bottom-alt: solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="calidadenelservicio.html"><b><span style='color:white;mso-themecolor: background1;letter-spacing:1.2pt;text-decoration:none;text-underline:none'>Cálidad en el servicio...</span></b></a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:8'> <td style='border:none;border-bottom:solid #F4FFE4 1.0pt;mso-border-bottom-alt: solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="../bolsadetrabajo/bolsadetrabajo.html"><b><span style='color:white; mso-themecolor:background1;letter-spacing:1.2pt;text-decoration:none; text-underline:none'>Bolsa de trabajo...</span></b></a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:9;mso-yfti-lastrow:yes'> <td style='border:none;border-bottom:solid #F4FFE4 1.0pt;mso-border-bottom-alt: solid #F4FFE4 .75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1'><a href="../fotosygaleria/fotosygaleria.html"><b><span style='color:white; mso-themecolor:background1;letter-spacing:1.2pt;text-decoration:none; text-underline:none'>Fotos y Galeria...</span></b></a><o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal style='mso-yfti-cnfc:4'><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#666666'>&nbsp;<br> &nbsp;<br> &nbsp;<br> &nbsp;<span style='mso-no-proof:yes'><!--[if gte vml 1]><v:shape id="Imagen_x0020_13" o:spid="_x0000_i1034" type="#_x0000_t75" alt="image004.png" style='width:119.25pt; height:1in;visibility:visible;mso-wrap-style:square'> <v:imagedata src="calidadenelservicio_archivos/image003.png" o:title="image004"/> </v:shape><![endif]--><![if !vml]><img border=0 width=159 height=96 src="calidadenelservicio_archivos/image003.png" alt=image004.png v:shapes="Imagen_x0020_13"><![endif]></span><o:p></o:p></span></p> </td> <td width=50 valign=top style='width:37.5pt;background:black;mso-background-themecolor: text1;padding:0cm 5.4pt 0cm 5.4pt'></td> <td width=319 colspan=2 valign=top style='width:239.55pt;background:black; mso-background-themecolor:text1;padding:0cm 5.4pt 0cm 5.4pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#666666;mso-no-proof:yes'><img border=0 width=305 height=1 id="_x0000_i1033" src="../img/mm_spacer.gif"></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#666666'><br> &nbsp;<br style='mso-special-character:line-break'> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=305 style='width:228.75pt;mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt: 0cm 0cm 0cm 0cm'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:66.75pt'> <td style='padding:0cm 0cm 0cm 0cm;height:66.75pt'> <p class=MsoNormal align=center style='text-align:center;line-height:19.5pt'><span style='mso-bidi-font-size:16.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1; letter-spacing:2.5pt'>Leslie Yahaira Riancho Gómez <o:p></o:p></span></p> <p class=MsoNormal align=center style='text-align:center;line-height:19.5pt'><span style='mso-bidi-font-size:16.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1; letter-spacing:2.5pt'>:: 05 de octubre de 2010<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;height:20.15pt'> <td style='padding:0cm 0cm 0cm 0cm;height:20.15pt'> <p class=MsoPlainText style='text-align:justify'><span style='font-size: 12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;color:windowtext'><o:p>&nbsp;</o:p></span></p> <p class=MsoPlainText style='text-align:justify'><span style='font-size: 12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;color:white;mso-themecolor:background1'>La transformación institucional así como las nuevas estrategias que se han implementado dentro nuestra organización comprende el reto visionario de crear el MEJOR CENTRO DE CONVENCIONES Y EXPOSICIONES de la región. Esto lo hemos conseguido gracias a la retroalimentación establecida con nuestros clientes que son nuestra prioridad.<o:p></o:p></span></p> <p class=MsoPlainText style='margin-left:35.4pt;text-align:justify'><span style='font-size:12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";mso-fareast-theme-font:minor-fareast;color:white; mso-themecolor:background1'>&nbsp;<o:p></o:p></span></p> <p class=MsoPlainText style='text-align:justify'><span style='font-size: 12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;color:white;mso-themecolor:background1'>Manteniendo el firme objetivo de convertir a Veracruz en un centro de encuentro de grandes eventos de reuniones y negocios hemos atendido las sugerencias y nos encontramos mejorando siempre respetando y atendiendo los requerimientos de la norma ISO 9001. Siendo día a día el Centro de Convenciones y Exposiciones con las más cómodas instalaciones para albergar diversidad de eventos en la región con altos estándares de calidad.<o:p></o:p></span></p> <p class=MsoPlainText style='margin-left:35.4pt;text-align:justify'><span style='font-size:12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";mso-fareast-theme-font:minor-fareast;color:white; mso-themecolor:background1'>&nbsp;<o:p></o:p></span></p> <p class=MsoPlainText style='text-align:justify'><span style='font-size: 12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;color:white;mso-themecolor:background1'>Para World Trade Center Veracruz, es de suma importancia la satisfacción total de nuestros clientes es por esa razón que nos encontramos en constante búsqueda de oportunidades de mejora con el objetivo de poder cumplir de manera total con lo requerido, así mismo anticiparnos a las expectativas de nuestros clientes<o:p></o:p></span></p> <p class=MsoPlainText style='text-align:justify'><span style='font-size: 12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;color:white;mso-themecolor:background1'><o:p>&nbsp;</o:p></span></p> <p class=MsoPlainText style='text-align:justify'><span style='font-size: 12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;color:white;mso-themecolor:background1'>En World Trade Center Veracruz cumplimos con las especificaciones y requerimientos establecidos por la norma ISO 9001. Esta certificación nos declara con la capacidad de brindarles a nuestros clientes la seguridad dentro de las instalaciones, así como que contamos con los más altos estándares de calidad.<o:p></o:p></span></p> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif"'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0cm 0cm 0cm 0cm'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#666666'>&nbsp;<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#666666'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=305 style='width:228.75pt;mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt: 0cm 0cm 0cm 0cm'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:66.75pt'> <td style='padding:0cm 0cm 0cm 0cm;height:66.75pt'> <p class=MsoNormal align=center style='text-align:center;line-height:19.5pt'><span style='mso-bidi-font-size:16.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1; letter-spacing:2.5pt'>Leslie Yahaira Riancho Gómez <o:p></o:p></span></p> <p class=MsoNormal align=center style='text-align:center;line-height:19.5pt'><span style='mso-bidi-font-size:16.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white;mso-themecolor:background1; letter-spacing:2.5pt'>:: 04 de mayo de 2010<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;height:20.15pt'> <td style='padding:0cm 0cm 0cm 0cm;height:20.15pt'> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif";color:white;mso-themecolor:background1'>WTC Veracruz está certificado bajo la Norma ISO 9001 desde octubre de 2004, siendo así uno de los recintos que se ocupa de satisfacer las necesidades de los clientes. <o:p></o:p></span></p> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif";color:white;mso-themecolor:background1'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif";color:white;mso-themecolor:background1'>El Sistema de Gestión de Calidad controla los procesos a través de los cuales ofrecemos a nuestros clientes servicios con calidad sobresaliente.<o:p></o:p></span></p> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif";color:white;mso-themecolor:background1'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif";color:white;mso-themecolor:background1'>Contamos con personal competente capaz de dar un buen servicio. <o:p></o:p></span></p> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif";color:white;mso-themecolor:background1'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif";color:white;mso-themecolor:background1'>Los atributos de nuestros servicios son:<o:p></o:p></span></p> <p class=MsoListParagraphCxSpFirst style='text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;color:white;mso-themecolor:background1'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"; color:white;mso-themecolor:background1'>Eficacia<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;color:white;mso-themecolor:background1'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"; color:white;mso-themecolor:background1'>Constancia<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;color:white;mso-themecolor:background1'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"; color:white;mso-themecolor:background1'>Confiabilidad<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;color:white;mso-themecolor:background1'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"; color:white;mso-themecolor:background1'>Capacidad<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;color:white;mso-themecolor:background1'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"; color:white;mso-themecolor:background1'>Cortesía<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;color:white;mso-themecolor:background1'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"; color:white;mso-themecolor:background1'>Cuidado y <o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol;color:white;mso-themecolor:background1'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"; color:white;mso-themecolor:background1'>Seguridad. <o:p></o:p></span></p> <p class=MsoListParagraphCxSpLast style='text-align:justify'><span style='font-family:"Arial","sans-serif";color:white;mso-themecolor:background1'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Arial","sans-serif";color:white;mso-themecolor:background1'>Se ha establecido un mecanismo de retroalimentación con los clientes a través de los buzones de quejas y sugerencias, encuestas de satisfacción aplicada a los organizadores de eventos y a los clientes del modulo de mesa de servicios, la información es analizada identificando las oportunidades para mejorar los servicios y el grado de satisfacción de los clientes.</span><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0cm 0cm 0cm 0cm'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#666666'>&nbsp;<br> &nbsp;<br> </span><span style='color:black;mso-themecolor:text1'><a href="http://www.facebook.com/group.php?gid=132968950979&amp;ref=mf"><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#666666;mso-no-proof:yes;text-decoration:none; text-underline:none'><img border=0 width=64 height=64 id="_x0000_i1032" src="../img/image001.png"></span></a><a href="http://twitter.com/wtcveracruz"><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#666666;mso-no-proof:yes;text-decoration:none; text-underline:none'><img border=0 width=64 height=64 id="_x0000_i1031" src="../img/image002.png"></span></a></span><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#666666'><span style='mso-spacerun:yes'> </span></span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:white;mso-themecolor:background1'><a href="mailto:wtcinforma@wtcveracruz.com.mx"><span style='color:white; mso-themecolor:background1'>Envíanos tu opinión</span></a></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#666666'><o:p></o:p></span></p> </td> <td width=45 valign=top style='width:33.55pt;background:black;mso-background-themecolor: text1;padding:0cm 5.4pt 0cm 5.4pt'></td> <td width=204 valign=top style='width:153.3pt;background:black;mso-background-themecolor: text1;padding:0cm 5.4pt 0cm 5.4pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#666666'><br> &nbsp;<o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=190 style='width:142.5pt;mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt: 0cm 0cm 0cm 0cm' id=leftcol> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=10 style='width:7.5pt;padding:0cm 0cm 0cm 0cm'></td> <td width=170 style='width:127.5pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal style='line-height:16.5pt'><a href="http://www.addthis.com/bookmark.php?v=250&amp;username=xa-4b5a04f77981513b"><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";mso-no-proof:yes;text-decoration:none;text-underline: none'><img border=0 width=125 height=16 id="_x0000_i1030" src="http://s7.addthis.com/static/btn/v2/lg-share-en.gif" alt="Bookmark and Share"></span></a><script type="text/javascript" src="http://s7.addthis.com/js/250/addthis_widget.js#username=xa-4b5a04f77981513b"> </script><span style='font-size:7.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#666666'><o:p></o:p></span></p> </td> <!-- AddThis Button END --> <td width=10 style='width:7.5pt;padding:0cm 0cm 0cm 0cm'></td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=10 style='width:7.5pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#666666;mso-no-proof:yes'><img border=0 width=10 height=1 id="_x0000_i1029" src="../img/mm_spacer.gif"></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#666666'><o:p></o:p></span></p> </td> <td width=170 style='width:127.5pt;padding:0cm 0cm 0cm 0cm'> <p style='line-height:16.5pt'><span style='font-size:7.5pt;font-family: "Arial","sans-serif";color:#666666'><br> <span style='mso-no-proof:yes'><!--[if gte vml 1]><v:shape id="_x0030__x0020_Imagen" o:spid="_x0000_i1028" type="#_x0000_t75" alt="400_F_14474664_Zgv3KNbzoTundmTo6UdLVqvlnwuf1ZGR.jpg" style='width:121.5pt;height:121.5pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="calidadenelservicio_archivos/image011.jpg" o:title="400_F_14474664_Zgv3KNbzoTundmTo6UdLVqvlnwuf1ZGR"/> </v:shape><![endif]--><![if !vml]><img border=0 width=162 height=162 src="calidadenelservicio_archivos/image004.jpg" alt="400_F_14474664_Zgv3KNbzoTundmTo6UdLVqvlnwuf1ZGR.jpg" v:shapes="_x0030__x0020_Imagen"><![endif]></span><o:p></o:p></span></p> <p style='line-height:16.5pt'><span style='font-size:7.5pt;font-family: "Arial","sans-serif";color:#666666'><o:p>&nbsp;</o:p></span></p> <p style='line-height:16.5pt'><span style='font-size:7.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#666666; 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